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Customer relationship management: examining the central proposition in the online context
Customer service in emergency relief chains
- Oloruntoba, Richard, Gray, Richard
What drives the choice of a third-party logistics provider?
- Anderson, Edward J., Coltman, Tim, Devinney, Timothy M., Keating , Byron
What's trust got to do with it? Perceptions of trust in the call centre context
- Hannif, Zeenobiyah, Burgess, John, Connell, Julia, McDonnell, Anthony
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
Epilogue to the special issue and reflections on the future of engagement research (commentary)
- Hollebeek, Linda D., Conduit, Jodie, Sweeney, Jill, Soutar, Geoffrey, Karpen, Ingo O., Jarvis, Wade, Chen, Tom
Global dispersion of offshore service providers: an information processing perspective
- Chen, Stephen, Lin, Nidthida
- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.
Customer satisfaction with sommelier services in Chinese restaurants in Hong Kong
- Wu, Yu, Groth, Markus, Zhang, Kaixin, Minbashian, Amirali
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